Privacy Policy
Sonic Haven Studios ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, services, or otherwise interact with us. This policy applies to all users of our website and services, regardless of location.
1. Information We Collect
We collect several types of information from and about users, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and payment information when you book a studio session or purchase our services.
- Usage Data: We collect information about your use of our website and services, such as the pages you visit, the links you click, the searches you conduct, and the date and time of your visits. This data is often collected through cookies and similar technologies.
- Technical Data: We collect technical information about your device, such as your IP address, browser type, operating system, device identifiers, and internet service provider.
- Podcast Content: If you use our studio to record a podcast, we may collect and store the audio and video recordings of your podcast.
- Communications: We retain copies of your communications with us (e.g., emails, chat logs, social media messages).
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Services: We use your information to provide and improve our podcast recording and production services, including booking studio sessions, editing audio, creating cover art, and providing technical support.
- Communication: We use your information to communicate with you about your bookings, answer your inquiries, and provide updates about our services and promotions.
- Marketing: With your consent, we may use your information to send you marketing emails about our services, promotions, and industry news. You can opt-out of receiving these emails at any time.
- Analytics: We use your information to analyze trends, track website usage, and improve our website and services.
- Legal Compliance: We may use your information to comply with applicable laws and regulations, respond to legal requests, and protect our rights and the rights of others.
- Personalization: We may use your data to personalize your experience on our website and tailor our services to your specific needs and preferences.
3. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: We use encryption to protect sensitive data, such as payment information, during transmission and storage.
- Access Controls: We restrict access to your personal information to authorized personnel only.
- Regular Security Assessments: We conduct regular security assessments to identify and address vulnerabilities in our systems and processes.
- Employee Training: We train our employees on data protection best practices and ensure they are aware of their responsibilities.
- Physical Security: Our studio premises are protected by physical security measures, such as surveillance cameras and access controls.
Despite our best efforts, no security system is impenetrable. We cannot guarantee the absolute security of your personal information.
4. Data Sharing and Disclosure
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, hosting providers, email marketing platforms, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
- With Your Consent: We may share your information with third parties with your consent.
5. Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within a reasonable timeframe.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.
7. International Data Transfers
Your personal information may be transferred to and processed in countries outside of Canada, which may have different data protection laws than your country. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws.
8. Children's Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete the information as soon as possible.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Last Updated" date at the top of this policy. Your continued use of our website and services after the posting of changes constitutes your acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Sonic Haven Studios
123 Adelaide Street West, Suite 400
Toronto, ON M5H 1T1
Canada
Email: [email protected]
Phone: (416) 555-0100
Data Protection Officer: Evelyn Dubois, [email protected]